The following is a letter sent in to the Shooting Times magazine concerning Sturm Ruger & Company Inc. I have always been a fan of Ruger firearms. I can assure you from personal experience this is not an isolated incident.

I own a Ruger No. 1-B rifle in 7mm Remington Magnum that I purchased new from a dealer in 1982. I’ve always had accuracy problems with the rifle but couldn’t bear to part with it because it’s just so darn good looking. I hadn’t hunted with the rifle much due to being assigned to areas or countries (active duty U.S. Air Force) where it wasn’t practical or permissible. I finally had the opportunity to get the rifle out after I retired from active duty. I found that I wasn’t going to be able to get the rifle to group better than 3 or 4 inches at 100 yards. I sent it back to Ruger with a request to inspect the rifle and if a new barrel was needed to provide me a price quote for installing one. I also asked for a quote on a new forend, as the original had cracked. Five weeks later the rifle was returned to me with a work receipt indicating that they had repaired the headspace, repaired the trigger, and installed a new forend–at no cost! I had fully expected to pay for the repairs since I had owned the rifle for so long. I took the rifle out today and found I could get 1-inch 100-yard groups from it now with a couple of different loads.
Ruger really knows the meaning of the words “customer service” and deserves to be recognized for their efforts. — Jack Campbell