In February I purchased the Xikar Genesis Lighter. I had heard great things about the Xikar company, and I was tired of fussing with matches and cheap lighters. Within four months I started having trouble getting my Genesis to stay lit so I took advantage of the Xikar Lifetime Warranty, and mailed the lighter back for repairs. Apparently they were unable to repair it becuase today a package came with a brand new Xikar Genesis Lighter! In a world where customer service means “sell them something they don’t need, and hope you never see them again,” it is refreshing when you have a great cusotmer service expereince. Thank you Xikar!
July 5, 2008
Xikar Cigar Accessories…
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Sir,
You are welcome. Our policy follows the “golden rule”. And that’s what we would expect if we had bought the product ourselves. Good luck, happy smoking!
Kurt Van Keppel
President
XIKAR, Inc.
Comment by Kurt Van Keppel — July 6, 2008 @ 6:01 pm
Now it just doesn’t get much cooler than that! Thanks again XIKAR!
Comment by Aaron Jackson — July 6, 2008 @ 6:40 pm
Very nice. It is good to see excellent customer service. I love my Xikar cutter, perhaps I need to pick up a lighter.
Comment by Matthew Olive — July 8, 2008 @ 7:33 pm